Frequently Asked Questions

What Should I Do Before Technicians Arrival?
Carpet/Rug Cleaning: We suggest to vacuum your carpets or rugs.
Upholstery Cleaning: We do not recommend to try to clean your upholstery by yourself. It may affect cleaning results. In worst cases, you can get your upholstery discolored or damaged due to the mix of our cleaning solutions with unknown to us cleaning solutions which were used by you.
Mattress Cleaning: Please make sure there is no mattress case or pillows on your mattress etc.

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How Long Does It Take To Dry After The Cleaning?
Carpet/Rug Cleaning: Drying time usually varies between 3 -6 hours. It could dry earlier or later depending on the pre-condition of your rug/ carpet, ventilation of the environment where it dries etc.
Upholstery Cleaning: Drying time: 5-24 hours. Drying time depends on the condition of upholstery (whether it is stained or not), type of fabric etc.
Mattress Cleaning: Drying time: 3-24 hours depending on the condition of your mattress.

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What Kind Of Cleaning Solutions We Use?
We use only green, non-toxic cleaning solutions. These products are absolutely eco-friendly. We also care about your pets. Our cleaning products are pets-friendly.

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Furniture Moving?
Our Technicians will move light furniture (like light chairs and tables) for FREE. They move couches, sofas, china cabinets, beds, dressers and other bulky kinds of furniture heavier than 50 pounds for a fee.

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How Often Should I Clean It Professionally?
Carpet/Rug Cleaning: High-trafficed carpets and rug require professional cleaning every 3-6 month.
Upholstery Cleaning: Couch/Sofa require professional cleaning once per year. Arm chair require deep cleaning every 6 month.
Mattress Cleaning: Mattress require professional cleaning every 1-2 years.

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UPHOLSTERY CLEANING PROCESS
  1. Our upholstery cleaning process begins with our technicians thoroughly inspecting your furniture. They will look at the fabric type, color and age of the furniture to determine the best approach.
  2. Then, they will then spot treat any areas on your couches and chairs that look like they need extra attention.
  3. After spot treating, the deep cleaning begins. We use our hot water extraction cleaning process. Our upholstery cleaning machine injects hot water and our cleaning solution into the furniture to release dirt deep within the upholstery. Then, it extracts the water to remove the dirt.
  4. Your upholstery will be dry within hours.
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CARPET CLEANING PROCESS
To clean your carpet, we use hot water extraction. Unlike other carpet cleaning methods used by other companies, like carpet shampooing or dry cleaning, hot water extraction won't damage your carpet fibers or leave behind any residue.

  1. Our team will start by inspecting the rooms you want to be cleaned and talk through the carpet cleaning process with you. Then, we will move as much furniture as we can out of the way
  2. We start cleaning by spot treating any areas that need extra attention.
  3. Then, we will use our patented carpet cleaning machines to deep clean. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hours.
  4. Finally, we will inspect your carpet with you to ensure you are happy with your clean carpet.
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Cancellation or Rescheduling Policy
No charge until after the cleaning. Satisfaction guaranteed, or your money back.
No cancellation or rescheduling fee!

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Business Hours: Mon.-Sun. 7am-11 pm
Business Hours: Mon.-Sun. 7 am- 11 pm

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MY CARPET WAS CLEANED, AND NOW IT HAS BUBBLES OR RIPPLES IN IT. WHAT CAUSED THIS?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the carpet cleaning. If these ripples do not go away after it is completely dry, please contact us as soon as possible.

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DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS IN THE CARPET?
We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

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HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

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I HAVE HEARD THAT CLEANING MY CARPET WILL MAKE IT SOIL FASTER. IS THAT TRUE?
This problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

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DO I NEED TO VACUUM BEFORE CARPET CLEANING?
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.

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WHAT METHOD DO YOU USE FOR CARPET CLEANING?
The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning. Stanley Steemer's exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It's the cleaning method most recommended by carpet manufacturer.

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WHAT DO YOU CONSIDER TO BE AN AREA?
Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.

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I HAVE HAD MY CARPET CLEANED, BUT THE SPOTS HAVE REAPPEARED. WHAT SHOULD I DO?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact as as soon as possible.

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HOW DO YOU GUARANTEE CUSTOMER SATISFACTION WITH CARPET CLEANING?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we're not satisfied until you are. Please contact us if you have any concerns.

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WHY DO YOUR PRICES VARY FROM OTHER CARPET CLEANERS?
When comparing carpet cleaning prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained Smart Cleaners US employees.

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DO YOU STEAM CLEAN CARPET?
We often receive questions about steam cleaning carpet. At Smart Cleaners US we do not steam clean carpet. We use a process called hot water extraction to clean carpet, which is often referred to as steam cleaning because of the steam you see as we clean. We use our patented carpet cleaning machines to deep clean. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hours.

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WILL CARPET CLEANING GET RID OF FLEAS IN MY CARPET?
We cannot guarantee carpet cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs and you might want to consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

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HOW LONG WILL IT TAKE FOR MY CARPET TO DRY AFTER A CARPET CLEANING?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

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WHY SHOULD I HAVE A PROTECTOR APPLIED TO MY CLEANED CARPETS?
As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

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HOW DOES YOUR DEODORIZER WORK TO REMOVE ODORS?
We use a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.

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THE TAG ON MY FURNITURE RECOMMENDS A DRY CLEANING METHOD. CAN SMART CLEANERS US CLEAN IT?
Yes, we can your furniture. We'll test the fabric to determine which cleaning method will be the safest and most effective. That tag, or "Manufacturer Liability Code," is required to recommend "a" cleaning method even though it may not be the most effective method for removing soil.

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WHAT DOES PROFESSIONAL UPHOLSTERY CLEANING DO TO THE PROTECTIVE COATING I PURCHASED FOR MY UPHOLSTERED FURNITURE?
While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning

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HOW TO CLEAN UPHOLSTERY?
Cleaning upholstery can vary greatly based on the fabric. Before you clean upholstery make sure you check the manufacturer's cleaning instructions. Typically, the tag of any upholstered furniture will have one of four different letters on it.
  • W — You can clean this material using water.
  • S — No water. You'll need to purchase a special solvent-based cleaner.
  • WS — You can use water or a solvent-based cleaner on this sofa.
  • X — Vacuum only.
This will help you choose the appropriate cleaning method

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HOW LONG WILL IT TAKE MY FURNITURE TO DRY?
Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 2-6 hours.

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CAN YOU STEAM CLEAN UPHOLSTERY?
We are often asked about steam cleaning upholstery. However, at Stanley Steemer we do not steam clean furniture. We use a process called hot water extraction to clean upholstery, which is often referred to as steam cleaning because of the steam you see as we clean.

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HOW DOES SMART CLEANERS US CLEAN UPHOLSTERY?
We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.

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WHO CLEANS AREA RUGS?
At SMART CLEANERS US we offer the best area rug cleaning service. We clean area rugs using the same proprietary hot-water extraction method that we've been using to clean carpets for more than 5 years. This extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.

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HOW TO CLEAN AN AREA RUG?
To keep your area rugs looking new, they require regular maintenance and deep cleaning. How to clean an area rug starts with recognizing what type of rug you have.

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HOW MUCH DOES ORIENTAL RUG CLEANING COST?
Oriental rug cleaning cost can vary depending on the size of the rug. You can get a quote for oriental rug cleaning by giving us a call at +1-347-543-3748

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CAN YOU STEAM CLEAN AREA RUGS?
We are often asked about steam cleaning area rugs. At SMART CLEANERS US we do not use steam to clean. We use a process called hot water extraction to clean rugs, which is often referred to as steam cleaning because of the steam you see as we clean.

SmartCleaners.US
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Book online at SmartCleaners.US and get $10 off!
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